PRIVACY & SECURITY POLICY
Paragon Saigon Hotel 4★
To ensure the protection and security of your information when accessing www.paragonsaigonhotel.com (hereinafter referred to as the “Website”), Paragon Saigon Hotel 4★ (hereinafter referred to as the “Hotel”) is fully committed to safeguarding all personal data collected through our Website.
SECURE BOOKING
When you choose to make an online reservation via our Website, you will be redirected to our official booking interface operated by a third-party provider at:
https://book.securebookings.net/
This booking interface forms part of our reservation process but is managed independently by a trusted third-party service provider and is therefore subject to its own privacy and data protection policies. We carefully select reputable booking partners that comply with high security and data protection standards to ensure your information remains safe.
PROTECTING YOUR INFORMATION
Your trust is important to us. Paragon Saigon Hotel 4★ is committed to maintaining the confidentiality and security of your personal information. We have implemented a comprehensive security program, supported by a dedicated web development and system maintenance team, to protect your data from unauthorized access, misuse, or disclosure.
Our Website complies with recognized security standards and uses modern technical safeguards, including:
Secure servers and firewall protection
Data encryption and obfuscation technologies
Secure Socket Layer (SSL) encryption for all data transmissions
Any personal information submitted during the booking process, inquiry forms, or email communications is transmitted securely to prevent data leakage.
While we continuously enhance our security measures, no system can be guaranteed to be 100% secure. Therefore, we encourage you to take reasonable precautions to protect your personal information and account credentials.
PRIVACY POLICY COMMITMENT
At Paragon Saigon Hotel 4★, your privacy is treated with the utmost respect. We are committed to complying with all applicable laws and regulations related to personal data protection.
Personal information is collected and processed only with your consent, unless otherwise required by law. We do not sell, rent, or disclose your identifiable personal information to third parties without your permission, except where legally required or outlined in this policy.
The primary purposes of data collection are to:
Provide hotel services
Manage our customer database
Handle reservations, inquiries, and service-related issues efficiently
This Privacy Policy applies only to information collected through our Website.
TYPES OF INFORMATION COLLECTED
We collect two types of information:
1. Personal Information
Personal information refers to data that you voluntarily provide and that can identify you, such as:
Full name
Email address
Phone number
Company or organization (if applicable)
Booking details and preferences
Location or IP-related access data
2. Aggregate Data
Aggregate data includes non-identifiable information such as:
Number of visits to specific pages
Referral sources
Browsing behavior and navigation patterns
This data is used solely for website analysis and improvement.
HOW WE USE YOUR INFORMATION
Your personal information is used strictly for the purposes stated at the time of collection. These purposes include:
Processing reservations and payment requests
Contacting you regarding bookings or changes
Providing personalized website and service experiences
Responding to inquiries, feedback, or complaints
Preventing fraud or misuse of our services
Sending promotional or marketing communications (if you opt in)
Complying with legal or regulatory requirements
DATA RETENTION PERIOD
Your personal data is stored only for hotel-related purposes. We do not use your information for unauthorized commercial activities.
Personal data may be retained for an indefinite period unless you request its deletion. You may request the removal or modification of your personal information at any time by contacting us through the channels listed below.
ENTITIES THAT MAY ACCESS YOUR INFORMATION
Your personal data may be accessed or shared, in accordance with applicable laws, with:
Authorized hotel management personnel
Third-party service providers integrated with our Website (e.g., booking engine, IT services)
Competent government authorities when legally required
Financial, legal, or auditing advisors
Claimants with valid legal grounds related to customer misconduct
DATA MANAGEMENT & CONTACT INFORMATION
PARAGON SAIGON HOTEL 4★
For matters related to personal data protection, privacy, or security, please contact us:
Website: www.paragonsaigonhotel.com
(Additional legal or business registration details may be provided upon request.)
ACCESS, UPDATE, OR DELETE YOUR PERSONAL DATA
You have the right to access, update, correct, or request deletion of your personal information.
To exercise these rights, please contact us via email. We will verify your request and provide guidance to ensure your data remains protected.
COMPLAINT RESOLUTION
If you believe your personal information has been used improperly or beyond the agreed scope, you have the right to file a complaint.
Upon receipt of a complaint, the Hotel’s Management Team will promptly investigate, verify, and respond in accordance with applicable laws and internal procedures.
POLICY PRESENTATION & UPDATES
This Privacy & Security Policy is publicly available on our Website and is presented at the point where personal information is collected.
By using our Website and services, you acknowledge that you have read, understood, and agreed to this policy.
Paragon Saigon Hotel 4★ reserves the right to update this policy from time to time. The most current version will always be published on our Website. We encourage you to review it periodically to stay informed about how we protect your personal data.